Each chair from J. Wilkinson Chair Company is a custom piece designed by you and created especially for you. Please review your order very carefully prior to placing it as we cannot accept cancellations or returns due to the very custom nature of our process. We hope you will appreciate the slight variations in wood grains, finishes, fabric color and texture, monograms, dimension, placement, and composition that are characteristic of any custom piece of furniture. That is what makes them so special. We may occasionally make slight adjustments to the size, placement, and stitch pattern of a monogram but only for the purpose of enhancing the overall aesthetic.
We take great care with every order and always try to avoid mistakes of any kind. However, if a mistake does occur on our end to an order you placed correctly, we will gladly make things right. Our desire is for you to be thrilled with your purchase and your experience with J. Wilkinson Chair Company.